Terms of service
Last updated: September 11, 2026
OVERVIEW
Welcome to Woolala! The terms “we”, “us” and “our” refer to Woolala, the trading name of AURORA EXPRESS (HK) INTERNATIONAL LOGISTICS CO., LIMITED. Woolala operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Woolala is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service, together with any policies referenced in them (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.
Please read these Terms carefully. They include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms or the Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms, you represent that you are at least the age of majority in your state, province or country of residence, and that you have given us your consent to allow any minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online store or purchasing products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment and shipping information. You represent and warrant that all information you provide is correct, current and complete and that you have all rights necessary to provide it.
You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign or license your account to any other person.
SECTION 2 - OUR PRODUCTS
We make reasonable efforts to provide accurate representations of our products and Services in our online store. However, colors, print appearance and product details may differ from how they appear on your screen due to device type, display settings, lighting, photography and other factors.
We do not warrant that the appearance or quality of any product or service purchased by you will meet your expectations or be identical to images, previews or renderings displayed in our online store.
All product descriptions, specifications, prices and availability are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit quantities offered to any person, geographic region or jurisdiction on a case-by-case basis.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. Woolala reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Woolala confirms acceptance. We must receive and process your payment before your order is accepted.
Please review your order carefully before submitting it. We may be unable to accommodate cancellation or change requests after an order has been accepted. If we do not accept, change or cancel an order, we will attempt to notify you using the email address, billing address and/or phone number provided at the time the order was placed.
Your purchases are subject to our Refund Policy.
Products may be purchased for personal, team, organizational or internal business use. You may not purchase products for unauthorized resale, export in violation of applicable law, or any unlawful or fraudulent purpose.
CUSTOM ORDERS AND ARTWORK APPROVAL
Many Woolala products are made to order and customized based on the artwork, text, design choices, product selections and order details you provide. You are responsible for reviewing all order details, including product type, color, size, quantity, artwork, text, spelling and placement, before submitting your order.
We may review submitted artwork or order details and may contact you if clarification is needed. We reserve the right to refuse or cancel any order that, in our reasonable judgment, contains unlawful, infringing, offensive or technically unsuitable content.
Once a custom order has been approved for production or production has begun, changes or cancellations may not be possible. Returns, refunds, replacements and cancellation requests for custom products are governed by our Refund Policy and applicable law.
SECTION 4 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect when the order is placed and will be stated in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs duties or import charges.
Prices posted in our online store may differ from prices offered in physical stores or on online stores operated by third parties. We may offer promotions from time to time that affect pricing and are governed by separate terms and conditions. If there is a conflict between promotion terms and these Terms, the promotion terms will govern.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases made through our store. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
You represent and warrant that: (i) the credit card information you provide is true, correct and complete; (ii) you are duly authorized to use that credit card for the purchase; (iii) charges incurred by you will be honored by your credit card company; and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and applicable taxes, if any.
SECTION 5 - SHIPPING AND DELIVERY
Production times, shipping methods, estimated delivery dates, shipping fees, taxes, customs duties and other delivery-related information are described in our Shipping Policy and at checkout, where applicable.
Any delivery dates or transit times provided by Woolala are estimates only and are not guaranteed, except where otherwise required by applicable law. Delays may occur due to carrier operations, customs processing, severe weather, supply-chain disruptions or other events outside our reasonable control.
You are responsible for providing complete and accurate shipping information. Woolala is not responsible for delays, failed deliveries or additional costs caused by incorrect, incomplete or undeliverable address information provided by you.
Risk of loss and title for products pass in accordance with applicable law. Nothing in these Terms limits any non-waivable consumer rights that may apply to you.
SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, audio, and the design, selection and arrangement of those materials, are owned by Woolala, its affiliates or licensors and are protected by Hong Kong, United States and other applicable intellectual property laws.
These Terms permit you to use the Services for personal, organizational or internal business purposes only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any material from the Services without our prior written consent, except as expressly permitted by these Terms or by applicable law.
Except as expressly provided in these Terms, nothing grants or shall be construed as granting you a license or other right under any patent, trademark, copyright or other intellectual property of Woolala, Shopify or any third party. Unauthorized use of the Services may violate applicable intellectual property laws. All rights not expressly granted are reserved.
Woolala’s names, logos, product and service names, designs and slogans are trademarks of Woolala or its affiliates or licensors. You must not use these trademarks without prior written permission. Shopify’s name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs and slogans appearing in the Services are trademarks of their respective owners.
SECTION 7 - CUSTOMER CONTENT AND CUSTOM DESIGNS
You may submit or upload artwork, logos, photographs, text, trademarks, designs or other materials in connection with the Services (“Customer Content”). You represent and warrant that you own or have obtained all rights, permissions, licenses and consents necessary to use, reproduce, modify and print the Customer Content for the purpose of fulfilling your order.
You grant Woolala a limited, non-exclusive, worldwide, royalty-free license to use, reproduce, adapt, prepare and print Customer Content solely as necessary to provide the Services, fulfill your order, communicate with you about your order, and comply with applicable law.
You must not submit Customer Content that infringes or violates any copyright, trademark, publicity, privacy or other rights of any person or entity, or that is unlawful, hateful, defamatory, obscene, fraudulent or otherwise prohibited by applicable law.
You remain responsible for the Customer Content you submit. To the fullest extent permitted by law, you agree to indemnify and hold Woolala harmless from claims arising from Customer Content that you submit or authorize us to use.
SECTION 8 - OPTIONAL TOOLS
You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor control nor have input over.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the Services is entirely at your own risk and discretion. You should ensure that you are familiar with and approve of the terms on which such tools are provided by the relevant third-party provider.
We may also, in the future, offer new features through the Services, including the release of new tools and resources. Such new features shall also be deemed part of the Services and are subject to these Terms.
SECTION 9 - THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties, including embedded third-party functionality. We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites that you choose to access. If you decide to leave the Services to access such materials or third-party sites, you do so at your own risk.
We are not liable for harm or damages related to your access of third-party websites or your purchase or use of products, services, resources or content on third-party websites. Please carefully review the third party’s policies and practices before engaging in any transaction. Complaints, claims, concerns or questions regarding third-party products and services should be directed to the relevant third party.
SECTION 10 - RELATIONSHIP WITH SHOPIFY
Woolala is powered by Shopify, which enables us to provide the Services to you. However, sales and purchases you make in our store are made directly with Woolala. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and Woolala, including injury, damage or loss resulting from purchased products or services. To the fullest extent permitted by applicable law, you release Shopify and its affiliates from claims, damages and liabilities arising from or related to your purchases and transactions with Woolala.
SECTION 11 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy. Certain personal information may also be subject to Shopify’s Privacy Policy.
Because the Services are hosted by Shopify, Shopify may collect and process personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit to the Services may be transmitted to and shared with Shopify and with third parties that help us provide our Services, process payments, fulfill orders, deliver products, provide customer support, or operate and improve our website, in accordance with our Privacy Policy and applicable law.
By using the Services, you acknowledge that you have read our Privacy Policy and Shopify’s Privacy Policy.
SECTION 12 - FEEDBACK
If you submit, upload, post, email or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display that Feedback in any medium for any purpose, including commercial use. We may use Feedback to operate, provide, evaluate, enhance, improve and promote the Services and to perform our obligations and exercise our rights under these Terms.
You also represent and warrant that: (i) you own or have all necessary rights to the Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission; and (iii) your Feedback will comply with these Terms. We are under no obligation to maintain Feedback in confidence, pay compensation for Feedback, or respond to Feedback.
We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable, or that violates any party’s intellectual property rights.
You agree that your Feedback will not violate third-party rights, including copyright, trademark, privacy, personality or other proprietary rights. You further agree that your Feedback will not contain libelous, unlawful, abusive or obscene material, or any computer virus or malware that could affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of Feedback. You are solely responsible for Feedback you make and its accuracy. We take no responsibility and assume no liability for Feedback posted by you or any third party.
SECTION 13 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information in the Services that contains typographical errors, inaccuracies or omissions related to product descriptions, pricing, promotions, offers, product shipping charges, transit times or availability. We reserve the right to correct errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice, including after you have submitted an order, subject to applicable law.
SECTION 14 - PROHIBITED USES
You may access and use the Services only for lawful purposes. You may not access or use the Services, directly or indirectly: (a) for an unlawful or malicious purpose; (b) to violate international, federal, provincial, state, territorial or local laws, regulations or rules; (c) to infringe or violate our intellectual property rights or the rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or harm any employee or other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use or re-use material that does not comply with these Terms; (g) to transmit, or procure the sending of, advertising or promotional material, including junk mail, chain letters, spam or similar solicitation; (h) to impersonate or attempt to impersonate any person or entity; or (i) to engage in conduct that restricts or inhibits anyone’s use or enjoyment of the Services, or that may harm Woolala, Shopify or users of the Services, or expose them to liability.
In addition, you agree not to: (a) upload or transmit viruses or other malicious code that may affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services except as expressly permitted by us in writing; (c) collect or track the personal information of others; (d) spam, phish, pharm or pretext the Services; (e) use robots, spiders, scraping, data-gathering or extraction tools, automated devices or processes, or other means to access the Services in a manner that interferes with, damages or imposes an unreasonable burden on the Services; or (f) interfere with, bypass or circumvent security or authorization features, robot exclusion headers or other measures we use to restrict access to the Services. We reserve the right to suspend, disable or terminate your account or access to the Services if we determine that you have violated these Terms.
SECTION 15 - TERMINATION
We may terminate this agreement or your access to the Services, or any part of them, in our sole discretion at any time without notice, subject to applicable law. You will remain liable for all amounts due up to and including the date of termination.
The following sections will continue to apply following any termination: Intellectual Property, Customer Content and Custom Designs, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.
SECTION 16 - DISCLAIMER OF WARRANTIES
The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness or usefulness of this information. Any reliance you place on such materials is strictly at your own risk. We disclaim liability and responsibility arising from reliance placed on such materials by you, another visitor to the Services, or anyone who may be informed of its contents.
EXCEPT AS EXPRESSLY STATED BY WOOLALA, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” FOR YOUR USE, WITHOUT REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE.
SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES. NOTHING IN THESE TERMS EXCLUDES OR LIMITS ANY WARRANTY, RIGHT OR REMEDY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED.
SECTION 17 - LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO CASE SHALL WOOLALA, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS OR SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES, ANY PRODUCT PROCURED USING THE SERVICES, OR ANY OTHER CLAIM RELATED TO YOUR USE OF THE SERVICES OR A PRODUCT, INCLUDING ERRORS OR OMISSIONS IN CONTENT OR LOSS OR DAMAGE INCURRED AS A RESULT OF THE USE OF CONTENT OR PRODUCTS POSTED, TRANSMITTED OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
SECTION 18 - INDEMNIFICATION
To the fullest extent permitted by applicable law, you agree to indemnify, defend and hold harmless Woolala, Shopify, and our and their affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from losses, damages, liabilities or claims, including reasonable attorneys’ fees, payable to a third party due to or arising from: (1) your breach of these Terms or documents they incorporate by reference; (2) your violation of applicable law or the rights of a third party; (3) your access to or use of the Services; or (4) Customer Content that you submit or authorize us to use.
We will notify you of an indemnifiable claim, provided that a failure to promptly notify you will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of a claim at your expense, including the choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent, which will not be unreasonably withheld. You will cooperate in the defense of indemnified claims, including by providing relevant documents.
SECTION 19 - SEVERABILITY
If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision shall nevertheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. That determination shall not affect the validity and enforceability of any remaining provision.
SECTION 20 - WAIVER; ENTIRE AGREEMENT
The failure by us to exercise or enforce a right or provision of these Terms shall not constitute a waiver of that right or provision.
These Terms and any policies or operating rules posted by us on this site or in respect of the Services constitute the entire agreement and understanding between you and us regarding your use of the Services and supersede prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us, including prior versions of these Terms.
Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
SECTION 21 - ASSIGNMENT
You may not delegate, transfer or assign this agreement or any of your rights or obligations under these Terms without our prior written consent. Any attempt to do so will be null and void. We may transfer, assign or delegate these Terms and our rights and obligations without your consent or notice, subject to applicable law.
SECTION 22 - GOVERNING LAW AND JURISDICTION
These Terms of Service and any separate agreements whereby we provide you with products or Services shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region of the People’s Republic of China (“Hong Kong”), without regard to its conflict of law principles.
Subject to applicable mandatory consumer protection laws, the courts of Hong Kong shall have exclusive jurisdiction to settle any dispute, controversy or claim arising out of or in connection with these Terms, the Services, or any purchase made through the Services.
Nothing in these Terms is intended to limit or exclude any rights or remedies that you may have under applicable law and that cannot be lawfully excluded or limited.
SECTION 23 - HEADINGS
The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 24 - CHANGES TO TERMS OF SERVICE
You can review the most current version of these Terms at any time on this page.
We reserve the right, in our sole discretion, to update, change or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check this page periodically for changes. We will notify you of material changes in accordance with applicable law, and changes will be effective on the date specified in the notice. Your continued use of or access to the Services following the posting of changes constitutes acceptance of those changes.
SECTION 25 - CONTACT INFORMATION
Questions about these Terms of Service should be sent to sales@woolala.com.
Legal Entity:
AURORA EXPRESS (HK) INTERNATIONAL LOGISTICS CO., LIMITED
Trading Name:
Woolala
Business Email:
Business Address:
Room 2, 3/F, Ruby Commercial Building
480 Nathan Road, Kowloon, Hong Kong
Business Phone:
+86 13243897760
Registration Number:
2944669
