Legal notice
Website Operator
This website, including www.woolala.com and its related pages, is operated by:
Aurora Express (HK) International Logistics Co., Limited
Trading as: Woolala
Company Registration Number: 2944669
Place of incorporation: Hong Kong
Date of incorporation: May 22, 2020
Business Address:
ROOM 2, 3/F Ruby Commercial Building
480 Nathan Road
Kowloon, Hong Kong
Email:
Woolala provides custom apparel and promotional products for teams, events, clubs, businesses, organizations, and personal occasions.
Purpose of This Website
This website is provided to help customers browse products, create custom designs, request group quotes, place orders, track shipments, and access information about Woolala’s products and services.
Information on this website is provided for general information and shopping purposes. Product availability, customization options, pricing, production timing, shipping options, and delivery estimates may change based on product availability, order details, destination, fulfillment capability, and other operational factors.
Intellectual Property
Unless otherwise stated, all content available on this website, including the Woolala name, logo, trademarks, text, graphics, product descriptions, website design, layout, photographs, icons, illustrations, videos, and other materials, is owned by or licensed to Aurora Express (HK) International Logistics Co., Limited and is protected by applicable intellectual-property laws.
You may not copy, reproduce, distribute, modify, publish, transmit, create derivative works from, publicly display, or use any website content for commercial purposes without prior written permission from Woolala or the relevant rights holder.
Nothing on this website grants you a license or right to use any Woolala trademark, logo, trade name, or other intellectual property without prior written permission.
Customer Artwork and Uploaded Content
Customers may upload logos, artwork, images, text, photographs, names, designs, and other content for use in connection with custom products.
By uploading, submitting, or approving content through Woolala, you confirm that:
• You own the content or have all necessary rights, licenses, permissions, and authority to use it.
• The content does not infringe, violate, misappropriate, or otherwise conflict with any copyright, trademark, patent, privacy, publicity, contractual, or other rights of any third party.
• The content is not unlawful, misleading, defamatory, threatening, hateful, abusive, discriminatory, sexually explicit, or otherwise prohibited by applicable law.
• You authorize Woolala and its production, fulfillment, shipping, and service partners to use the submitted content only as reasonably necessary to process, produce, fulfill, support, and deliver your order.
You remain responsible for the content you submit. Woolala may refuse, cancel, suspend, or request changes to any order or design that we reasonably believe violates intellectual-property rights, applicable law, our policies, or our content standards.
Product Information and Online Previews
We make reasonable efforts to display product information, colors, sizes, customization options, and online design previews as accurately as possible.
However, actual products may vary slightly from online images or previews due to screen settings, product materials, production methods, print placement, print scale, color variation, product availability, and the characteristics of customer-provided artwork.
Customers are responsible for reviewing their product selection, artwork, spelling, colors, print placement, sizes, quantities, and shipping details before placing an order.
Shipping, Customs, and Delivery Information
Woolala custom orders are produced and shipped from partner facilities in China.
Most custom orders are estimated to arrive within approximately 20 calendar days after order confirmation. Delivery timing may vary depending on the selected product, customization method, order quantity, shipping destination, carrier operations, customs processing, public holidays, and seasonal demand.
All delivery dates are estimates only and are not guaranteed.
Customers are responsible for applicable customs duties, import taxes, VAT, clearance charges, carrier fees, and other destination-related charges unless otherwise explicitly stated at checkout.
Please review our Shipping Policy for complete information about production, estimated delivery timing, tracking, customs, split shipments, and shipping-related responsibilities.
Third-Party Services and Links
This website may contain links to third-party websites, services, applications, payment providers, carriers, tracking tools, social-media platforms, or other external resources.
These third-party services are not owned or controlled by Woolala. We are not responsible for the availability, accuracy, security, content, privacy practices, products, services, or policies of third-party websites or services.
Your use of third-party services is subject to their own terms, policies, and conditions.
Disclaimer of Warranties
To the fullest extent permitted by applicable law, this website and its content are provided on an “as is” and “as available” basis.
Woolala does not guarantee that the website will always be available, uninterrupted, error-free, secure, or free from viruses or other harmful components.
We do not guarantee that all website content, product information, pricing, availability, delivery estimates, or third-party information will always be complete, accurate, or current.
Nothing in this Legal Notice limits any rights that cannot be excluded or limited under applicable consumer-protection law.
Limitation of Liability
To the fullest extent permitted by applicable law, Aurora Express (HK) International Logistics Co., Limited, Woolala, and their directors, employees, agents, suppliers, and service providers will not be liable for any indirect, incidental, special, consequential, punitive, or loss-of-profit damages arising from or related to your use of this website.
This limitation does not exclude or limit liability where such exclusion or limitation is not permitted by applicable law, including liability for fraud, fraudulent misrepresentation, or any consumer rights that cannot legally be waived.
Related Policies
This Legal Notice should be read together with Woolala’s:
• Cookie Policy, where applicable
If there is a conflict between this Legal Notice and another Woolala policy that specifically applies to your order or use of the website, the more specific policy will apply to the relevant issue.
Changes to This Legal Notice
We may update this Legal Notice from time to time to reflect changes to our business, website, services, legal obligations, or operational practices.
The updated version will be posted on this page with a revised “Last updated” date. Your continued use of the website after an update takes effect means that you acknowledge the revised Legal Notice.
Governing Law and Jurisdiction
To the fullest extent permitted by applicable law, this Legal Notice and your use of the Woolala website are governed by the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-law principles.
Any dispute arising from or relating to this website, this Legal Notice, or Woolala’s services may be submitted to the courts of the Hong Kong Special Administrative Region.
However, nothing in this Legal Notice limits, excludes, or overrides any mandatory consumer-protection rights that apply to you under the laws of your country, state, province, territory, or place of residence.
If you are a consumer located in the United States, you may have rights under applicable federal, state, or local consumer-protection laws that cannot be waived or limited by these terms. Where applicable law gives you the right to bring a claim in your local court or otherwise prevents the exclusive application of Hong Kong law or Hong Kong jurisdiction, those rights will continue to apply.
Contact Us
If you have questions about this Legal Notice, please contact:
Aurora Express (HK) International Logistics Co., Limited
Trading as: Woolala
ROOM 2, 3/F Ruby Commercial Building
480 Nathan Road
Kowloon, Hong Kong
Email: support@woolala.com
